Platforms that operators depend on daily.

The problem

A live call-routing and billing platform was crashing under load, double-booking agents at peak concurrency, and carried a wide surface of pre-existing security gaps.

What was built

• Stood up additional production infrastructure and tuned server configuration to eliminate a recurring crash pattern.
• Re-architected the routing engine with atomic agent-claim semantics, removing double-booking under peak concurrency.
• Built a real-time billing pipeline with per-call accuracy, auditability, and reconciliation support.
• Delivered a compliance-grade Medicare data pipeline with AES-256-GCM encrypted PHI storage, audit logging, and long-term retention.
• Owned an AI voice agent that qualifies inbound callers and decides live-transfer versus queue from real-time signals.
• Led a sustained security hardening pass across authentication, input validation, and webhook verification.
• Architected the platform for multi-tenant, white-label deployment to larger agencies.

The problem

CRM data, compliance tracking, and carrier verification lived in disconnected manual workflows consuming staff hours every single day.

What was built

• Architected and built the full internal operations platform as the solo engineer, unifying CRM data, automation, and analytics for agents, management, and HR.
• Engineered carrier verification automation for Aetna and Humana, eliminating a daily organization-wide manual workflow.
• Designed a real-time pipeline between TLDCRM and internal systems, powering Slack alerts for compliance, sales activity, and attendance.
• Built RBAC dashboards with real-time KPI aggregation and precomputed metrics for efficient large-scale querying.
• Migrated automation from Selenium to an API-driven, multi-instance framework enabling parallel execution across carriers.
• Co-developed Agent Tracker for compliance monitoring and regulatory adherence.

The problem

A private wealth firm needed client management and onboarding tooling without standing up a backend team.

What was built

• Built and deployed a client management platform on React and Firebase.
• Delivered admin tooling for client onboarding and data ingestion.
• Kept the operating surface small enough for a non-technical team to run unassisted.